I want you to be completely satisfied with your new artwork. Because I understand that art can look different in your specific space and lighting, I offer a 30-day satisfaction guarantee for original paintings purchased from my shop.

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1. Return Window

You have 30 days from the date of delivery to notify me if you wish to return your artwork. To initiate a return, please contact me at info@christinakentart.com with your order number and reason for return. The painting must be returned in its original condition and in its original packaging.

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2. Return Shipping & Fees

Shipping Costs: Customers are responsible for the cost of return shipping and must ensure the package is tracked and insured for the full value of the artwork. Original shipping costs are non-refundable.

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3. Missing or Damaged Artwork

I take great care in packaging my work to ensure it arrives safely. If your artwork arrives damaged, please take photos of the packaging and the artwork immediately and contact me within 48 hours of delivery. Please also notify me immediately if the artwork is listed as missing in transit. I will work with you to arrange a replacement or a full refund.

 

4. How to Process a Return

1. Email me at info@christinakentart.com within 30 days of receipt.

2. Once the return is authorized, repackage the art in its original shipping materials. This is crucial for insurance purposes.

3. Ship the item back using a trackable and insured service.

4. Once the artwork is received in its original condition, your refund will be processed to your original payment method within 7–10 business days.